Frequently Asked Questions
Everything you need to know about our unique pieces and sustainable practices.
What does 'Imperfects' mean for the quality of my garment?
We celebrate character over mass-production. While our items are crafted to high standards of durability, some pieces may feature unique textures or natural variations that make every single garment a one-of-one original.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery can take between 10-15 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that since we produce in limited batches, we recommend initiating returns as soon as possible to ensure we can process your refund or exchange efficiently.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific region and the weight of your order.
How should I care for my Imperfects clothing?
To preserve the integrity of our fabrics, we recommend washing in cold water with similar colors and hanging to dry. Detailed care instructions are also printed on the internal labels of every garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.